COVID 19 PRECAUTIONS & STUDIO POLICY

Masks are optional at this time.

We ask that you stay home if you are experiencing any COVID-19/cold/flu symptoms. We will help you reschedule your lesson without penalty if you are COVID positive.

All equipment and high-touch surfaces are sanitized in-between each class.

Grip socks may be purchased at Studio Ivanhoe if necessary but are not required for classes.

Thank You for your cooperation.

CANCELLATION/NO SHOW/LATE POLICY

Studio Ivanhoe has a 24 hour cancellation policy. No-Shows or Reservations/Appointments cancelled with less than 24 hours notice will result in a charge to the client for the full cost of the session (unless-see COVID-19 Policy above). Cancellations must be made online. For members and regular clients, we allow no more than 1 sick visit cancellation per month with less than 24 hours notice, where the student is not charged for the cost of the class. If you are cancelling due to illness with less than 24 hours notice to us, please text us after you have cancelled yourself online at 314-202-4018 and we will determine if we are able to credit the class to you based on our cancellation policy.

Please call or text the studio number 314-202-4018 if you are going to be late as the front door sometimes gets locked at the beginning of each class. Late shows after 10 minutes past class start time are not permitted.

EQUIPMENT CLASS POLICY

For everyone’s safety and to help clients get the most benefit out of their lessons, an Introductory Assessment Private Lesson or attendance in an Intro Level Pilates Group Class/Workshop is highly recommended for clients new to the Pilates Equipment, BEFORE attending any Open-Level Pilates Group Equipment Classes.

Any student who has a history of spinal issues such as herniated or bulging discs, pinched nerves, spinal fusion, active sciatica, spinal surgeries or any other musculoskeletal condition that limits the ability to move in all planes of motion is required to take a private 50-min Intro Assessment before joining a group 90-min Intro to Pilates Workshop or any group Pilates Equipment class at Studio Ivanhoe. Questions about this should be texted to 314-202-4018, our studio line. We are here to serve you and to make sure you have the safest experience in your Pilates practice.